IT Technical Engineer – Networking and IT Solutions

Our client is a specialist provider in providing end-to-end IT solutions & training services is looking Technical Engineer to join their dynamic team. The role combines hands-on technical ownership of the organisation’s network, systems, devices and cybersecurity controls with the management of IT support services, vendor relationships and business systems.

Key Responsibilities

IT Infrastructure and Systems Management – Plan, manage, maintain and support the organisation’s network, servers, storage, Wi-Fi, internet connectivity and end-user devices. Maintain user accounts, access rights, email, collaboration tools and shared resources, including timely creation and removal of access for joiners, movers and leavers in coordination with HR. Lead the IT support function and provide timely first- and second-line support to staff, trainers. Implement and maintain security controls, including firewalls, endpoint protection, email security, access control, multi-factor authentication and secure remote access. Support staff cybersecurity awareness through training, briefings and simulated exercises, in coordination with HR. Ensure the protection and appropriate handling of personal, employee, client and financial data in line with company policy and applicable law. Support system configuration, user setup, testing, data migration, user training and employee self-service roll-out. Ensure that training labs, virtual environments, vendor portals and learning platforms used for Elastic, Fortinet, cybersecurity and other training are set up, available and secure. Support the tracking of staff and partner training and certification records in coordination with HR and the training team. Maintain software licences, subscriptions, warranties and renewals, and advise management in good time on renewals and costs.

Qualifications and Experience: A degree, diploma or equivalent qualification in Information Technology, Computer Science, Information Systems, Network Engineering or a related field. Approximately five years of relevant experience in IT support, systems or network administration, including at least two years in a supervisory or lead role. Sound knowledge of networking principles (TCP/IP, routing, switching, VLANs, wireless), Windows environments and directory/identity services, and cloud-based email and collaboration platforms. Practical experience with firewalls, endpoint security, backup and recovery, and general cybersecurity good practice. Added advantages: Relevant certifications such as Fortinet NSE, CompTIA, Microsoft, Cisco, ITIL or equivalent. Experience supporting ERP or HR systems (for example ERPNext) and business application roll-outs.

A competitive remuneration package will be offered to the successful candidate.

Candidates who meet the above requirements should submit their CV in Word format to cvs@oxfordrecruitment.co.zw