SALES ACCOUNT MANAGER – ICT

Our client in the ICT sector is a specialist provider in providing end-to-end IT solutions & training services is looking Sales Account Manager to join their dynamic team. The Sales Account Manager is responsible for driving sales revenue through the acquisition of new customers, management and growth of existing accounts, and effective promotion. Manage the day-to-day sales cycle from lead generation and customer engagement through to proposal development, negotiation, closing and ongoing account management. Promoting and selling, services including: cybersecurity solutions and services, digital infrastructure solutions, IT products and services. IT training and professional training programmes. technology consulting and related solutions. Other products and services introduced by the Company from time to time

KEY RESPONSIBILITIES:

Identify and pursue new sales opportunities within assigned markets and customer segments. Generate leads through cold calling, networking, referrals, research, client visits, digital channels and other approved methods. Convert qualified leads into paying customers. Conduct sales presentations and product/service demonstrations. Prepare and submit quotations, proposals and other sales documentation. Follow up on quotations and proposals to maximise conversion. Negotiate with customers within approved Company parameters. Close sales and ensure proper handover to the relevant internal departments. Achieve agreed individual sales targets. Manage an assigned portfolio of customer accounts. Establish and maintain strong professional relationships with customers. Regularly engage existing clients to understand their changing business and technology needs. Identify opportunities for upselling, cross-selling and account expansion. Monitor customer satisfaction and escalate service concerns appropriately. Maintain regular contact with key decision-makers and stakeholders. Participate in business development campaigns, exhibitions, networking events and client engagement initiatives. Support the preparation of sales plans and targeted account strategies. Understand the customer’s business requirements before recommending solutions. Conduct needs assessments and gather relevant client information. Work technical and training teams to develop suitable solutions. Categorise and track leads, prospects, opportunities and closed sales. Ensure timely follow-up of all sales opportunities. Update the Company’s CRM or approved sales-management system. Prepare weekly and monthly sales reports as required. Submit quotations and proposals within agreed timelines. Ensure all sales documentation is properly completed and filed. Monitor the progress of orders and customer requirements. Coordinate with Finance regarding invoicing and customer account matters. Follow up with customers on outstanding payments where required and directed. Serve as a professional point of contact for assigned customers. Build trust and long-term relationships with clients. Maintain appropriate confidentiality regarding customer and Company information.

QUALIFICATIONS: Diploma or Degree in Sales, Marketing, Business Management, Information Technology or a related field. Relevant professional sales or marketing qualifications will be an advantage. At least 2–3 years’ relevant experience in sales, account management or business development. Experience in B2B or corporate sales is preferred. Experience selling technology, ICT, cybersecurity, infrastructure or professional services will be an advantage.

A competitive remuneration package will be offered to the successful candidate.

Candidates who meet the above requirements should submit their CV in Word format to cvs@oxfordrecruitment.co.zw